FAQ

What types of products does Digital Mart offer?

Digital Mart specializes in a curated selection of innovative beauty and wellness products. Our offerings include advanced styling tools, such as the 2-in-1 Wide Hair Fusion Flair Straightener, and relaxation devices like the 8-in-1 Neck Shoulder Massager, designed to enhance your self-care routine.

How do I ensure the best results with your beauty products?

To achieve optimal results with our beauty products, it is essential to follow the manufacturer's instructions carefully. For instance, when using the 2-in-1 Wide Hair Fusion Flair Straightener, ensure that your hair is clean and dry before styling. Additionally, using heat protectant products can help maintain hair health.

What is the return policy for your products?

Digital Mart has a 30-day return policy. To be eligible for a return, items must be in their original condition, unworn or unused, with tags, and in their original packaging. Please contact us to initiate a return process.

How long does shipping take?

Shipping times vary based on location and supplier processing. Estimated shipping times are as follows: United States: 10-20 business days, Canada: 12-25 business days, Europe: 15-30 business days, and Australia: 10-25 business days. Other regions may take 15-35 business days.

Are there any shipping costs?

Standard shipping is free on all orders above $50. For orders below $50, shipping costs will be calculated at checkout based on the destination.

What should I do if my order is delayed or lost?

If your order has not arrived within the estimated timeframe, please contact us with your order details. We are committed to resolving any issues related to lost or delayed shipments.

Do you offer exchanges for your products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order once the return is accepted.

What if I receive a damaged or incorrect item?

Upon receiving your order, please inspect it immediately. If you find that the item is defective, damaged, or incorrect, contact us right away so we can evaluate the issue and provide a resolution.

Are there any restrictions on shipping?

Digital Mart currently ships to most regions worldwide. However, some countries may experience restricted or delayed delivery due to logistical or regulatory reasons. Please check with your local customs office for any additional charges before placing your order.